Add value to logistics

Hand in hand with the opportunities offered by globalisation for companies that operate on a worldwide basis, there has also been an increase in the complexity of the supply chain and the movement of materials along it. In order to provide customers with a higher overall degree of transparency and control throughout transactions, DHL offers a range of unique value-adding services linked primarily to international transportation in the form of Customer Program Management (CPM).

Operating within a worldwide network of dedicated CPM Control Towers, Customer Program Management provides experienced, customer process-focused Programme Managers, Supply Chain Managers, and Supply Chain Coordinators with an extensive toolkit of applications. These applications have been bundled and integrated to support varying degrees of supply chain complexity within three distinct categories. Customer Program Management manages logistics-related data, integrated logistics processes and data visibility from inception to completion of customer transactions. In addition, CPM implements new customer-facing processes and supply-chain process improvements.

CPM focuses on the management of:

• Data
• Integrated logistics processes and data visibility from origin to destination (Door-to-Door)
• Implementation of new initiatives
• Performance against customer defined KPI's
• Process improvement

The Customer Program Management service packages

Shipment Level - Transportation Plus

• Standardised, systems-driven value-adding package aimed at small and medium-sized customers.
• Access to reports and tools for effective business management.

Order/Item Level - Ocean and Air Cargo Management

• Standardised ocean and air cargo management services with web-based order/item level visibility.
• Management of transactions from supplier to final delivery.

Customised - Logistics Management Services

• Customised programmes designed and integrated into customer processes for end-to-end visibility.
• Includes services such as Transportation Management, Order Management, Vendor Management, Buyers' Consolidation, Supply Chain Event Monitoring and LLP services.

Please feel free to download our special information leaflet: