What is CPM?

Operating within a worldwide network of dedicated Control Towers, Customer Program Management provides an event-driven application offering total global pipeline visibility.
Essentially an order management tool, it manages the flow of orders across a customer's defined supply routes and includes material supplier compliance, consolidation, visibility and performance analysis, while assembling individual orders into shipments.

The Customer Program Management (CPM) focuses on the management of:

• Data
• Integrated logistics processes and data visibility from origin to destination (Door-to-Door)
• Implementation of new initiatives
• Performance against customer defined KPI's
• Process improvement

The Customer Program Management service packages

Shipment Level - Transportation Plus

• Standardised, systems-driven value-adding package aimed at small and medium-sized customers.
• Access to reports and tools for effective business management.

Order/Item Level - Ocean and Air Cargo Management

• Standardised ocean and air cargo management services with web-based order/item level visibility.
• Management of transactions from supplier to final delivery.

Customised - Logistics Management Services

• Customised programmes designed and integrated into customer processes for end-to-end visibility.
• Includes services such as Transportation Management, Order Management, Vendor Management, Buyers' Consolidation, Supply Chain Event Monitoring and LLP services.

Please feel free to download our special information leaflet:

For more information, contact your local customer services department or speak to your regular DHL contact.