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Once your shipment is in transit, we track its progress and record each checkpoint in our databases. You can find a selection of regular Tracking queries here.

DHL Tracking FAQ

¿How long am I able to track my shipments?

Maximum 3 months; after that, the information will no longer be available.

How many shipments can I track at one time?

You are capable of tracking multiple shipments. You may enter up to 10 air waybill numbers at any one time in our tracking system
Or if you prefer contact Customer Service Center from Mexico City 52 (55) 5345 7000 or from the rest of the Country 01 800 SOLO DHL (7656) 345

I have tracked a shipment and the response is telling me to "contact DHL" - why is this?

Usually, this is for routine reasons. The address may have been incorrect and we require clarification or it may not be possible to track your shipment without extra information. In these circumstances, a telephone call to your local customer services department will usually resolve the matter very quickly in Mexico City: 52(55) 5345 2000 or for the rest of the Country toll free number: 01 800 SOLO DHL (7656) 345

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