The DHL Track page can provide up-to-date information on your shipment location. Otherwise you could contact Customer Service from Mexico City 52 (55) 5345 7000 or from the rest of the Country Toll free number: 01 800 SOLO DHL (7656) 345

We encourage anyone who ships frequently to open a DHL account. This offers you negotiated price savings and the opportunity to pay by monthly invoice.

If you are a regular customer with a DHL account, you can make payments by automatic charge in some bank institutions, using check accounts, or paying directly in bank.
Occasional shippers should just pay by cash.

If your shipment failed to arrive, it is important that you contact customer services with an accurate description of the goods and their packaging. Our "found shipment centres" hold on to items that were not well addressed or that became detached from their packaging. It is possible that they will be able to reunite you with your shipment. If this fails, please contact our Customer Service department from Mexico City 52 (55) 5345 2000 or from the rest of the Country 01 800 SOLO DHL (7656) 345


Please note that damage to goods in transit is frequently the result of inadequate packaging. Please see our Packaging Advice to help how to minimise the risk of damage to your shipments.

For purely operational reasons (the size of the door openings on our vans and planes), we ask that a shipment not exceed 120 cm in any one dimension. However, we will be pleased to advise you and arrange carriage of larger items. Additionally, for the safety of our couriers, we require notification of shipments over 50kg in weight.

This is a matter that you will have to discuss with the vendor. It depends on the type of commodity you are purchasing, the value of the goods, how the vendor labels them for customs purposes and what country you are importing them into.