Shonagh is Lead Region Training Manager, Global Sales Process & Tools Team, USA.

How long have you worked here?
I have been employed in this role since January 2006.

Please describe the main tasks of your job.
One of my main tasks is to oversee the development and design of our Global Sales Application and Process training content, which our regional customers then make use of when organizing training in their respective countries. In addition, I offer on site support to our regions when needed. This way, our sales force is able to use the Global Sales Applications effectively, while following the Global Sales Processes, and they can be more efficient in their market place.

Please give a short description of your career so far!
I started working in the sales area for a corporate company in South Africa. I was recruited by DHL (ZA) in 1998 for a Sales position. This was followed by various roles in Sales & Project Management, with short support roles in Sales Training. In 2004, I was recruited for Regional Sales Management in the DHL (UK) office. This led to the wonderful opportunity I have today: I work on the global team, which is based in the DHL (US) corporate office in Florida.

What training/studies have been necessary to qualify for your job?
All my qualifications have been provided for me through DHL's training programs, as well as the extensive hands-on experience I gained in the variety of roles I've held during my DHL career.

Describe a typical working day!
No working day is a typical one - sometimes I am in the office catching up with my colleagues in the team. On another day, I might be involved in the development of training content for the latest version of COMET, our sales application. Again other days may find me in a country conducting training sessions with other Sales Trainers or Sales Managers or just sharing best demonstrated practices with our Regional Stakeholders. You really never know.

Who are the people that you meet while doing your job?
Most interaction happens with the Regional Trainers, Commercial Stakeholders and Country Sales Managers. My most important customers are our Sales Executives as I like to pay close attention to what they think about our applications and processes when visiting a particular country. Our direction is mostly driven by their need.

What do you like most about your job? Are there parts that you don't like?
I love everything about my job - the variety, the energy and the intensity. Almost everything we do is project driven and we get to do lots of travel!

What is the most important thing to watch in your job?
The most important thing is to pay close attention to the needs of your internal customers because they in turn will pay attention to the needs of our external customers.