• More than two million pesos will be spent on the acquisition of computer equipment and security systems. - Express Service Centers are the primary contact between DHL and its clients.

Mexico, D.F., May 17, 2006. - DHL, the global leader company in the international express and logistics industry, has finished its remodeling process in more than 75 Express Service Centers throughout the country, to that aim an investment of approximately 38 million pesos was applied and, it is calculating another 13 million in order to continue with this project over this year.

DHL directive team designed this project in order to produce consistency with high service quality for each product offered by DHL, and to improve as well as optimize everyday client attention processes. For example, more than two million pesos was invested in the acquisition of computer equipment and security systems to improve counter services and reduce attention time.

The importance of the Service Center remodeling lies on DHL’s interest to have each and every center working as a business integral unit and as a delivery and package collection solutions center.

The project encompasses the inauguration of seven Service Centers and the remodeling of another five in the D.F., and metropolitan area; in the meantime 20 centers were inaugurated in the Mexican Republic, in addition to the remodeling of another 43. Currently, DHL has 170 points of sale distributed throughout the Mexican Republic, 32 of which are located in Mexico City.

Through these Service Centers, DHL manages a significant package volume, more than 20 tons every day, servicing the entire Mexican Republic and ship to more than 220 countries in the world. These Service Centers are strategically distributed along the country according to clients’ demand kind and quantity, this distribution (logistics) provides DHL with advantages including operative improvements within the company.

The remodeling focused on aligning the corporate image in all points of sale, inside and outside the store, at the same time they offer the clients comfortable and easy-to-locate facilities which include parking spaces, and also guarantee functional processes that help speed up the delivery of packages.

Another key component of the project was the additional hiring of approximately 50 personnel; all these elements, together will allow the company to reduce attention time by 50% at counters.

The Service Center remodeling and opening project is supported by a set of actions focused on improving DHL clients’ experience:

• Continuous training for employees regarding DHL services and client service.
• Designation of supervisors in points of sale.
• Creation of a continuous training program and certification for supervisors.
• Advisor hiring increase according to the needs in each Center.
• Advisor performance assessment system regarding client service and sales.
• Market surveys in order to measure service quality and detect opportunity areas.

Express Service Centers

An Express Service Center or point of sales is considered by DHL as a business unit for its clients. Store advisors are the first DHL contact for its clients. This advisor is responsible for processing the correct format for every package: verifying the content (restrictions, legal status, etc.); verifying transit times; generating the bill including entire client’s information as well as addressee’s information; being sure that the code corresponds to the addressee’s data, among others.

Points of sale are closely related to al the company’s areas including Client Service, Invoicing, and Retail, but the brain is Operations area, which is in charge of delivering packages to the correct final destination.