Tracking FAQ

The most commonly used tracking method is air waybill tracking. Each DHL shipment travels under a separate air waybill with a unique number. This is used to identify the location of your shipment at any time. Once your shipment is in transit, we monitor its progress and record each checkpoint in our databases. Because we realise how important the progress of your shipment is to you, we provide access to this information in as many ways as we can. You can access DHL tracking information on the Internet via the web and e-mail. You can find the same information on your mobile phone using SMS, WAP or iMode If you do not have any of these media, customer services will advise you of the latest status of your shipment.