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Terms and Conditions: Shipping By DHL Express

Our standard terms and conditions of carriage for express shipments.



When ordering the DHL Express México, S.A. de C.V. (hereinafter DHL) services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.
“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A “waybill” will be considered as the document produced by the DHL or Shipper automated systems that include the complete shipment information in accordance with the characteristics established by the Mexican legislation. Every Shipment is transported in accordance with the present Terms and Conditions, as well as in accordance with the terms registered on the reverse of the waybill with which shall be documented each and every shipment entrusted to DHL, whose legal character is a contract of adhesion, authorized and registered by the Mexican Federal Consumer Protection Agency, under the number 1025, Book 1st, Volume 1, page 57, of April 6th 1988, which the Shipper manifests to know and accept.

March 6, 2020



DHL will, upon the customer's request and subject to the restrictions described below, provide a credit or a refund of the premium paid by the customer for a DHL Express shipment, that is delivered later than DHL's quoted delivery commitment.

Valid from 01 July 2017
DHL Express México, S.A. de C.V. (hereinafter “DHL”) carries out the importation of the shipments trough a consolidated customs declaration. In accordance with Articles 1, 51, 52 y 53, fraction III, of the “Ley Aduanera”, DHL performs, under your instructions, by its own means and resources the importation of the shipments. Therefore, any proof of the general import taxes payment, or any other contribution needed for the shipments importation are issued with DHL’s legal name. Hence, both the clearance documentation and all documents attesting the taxes payment are issued with DHL´s legal name, therefore they lack of any validity for taxes purposes neither for the remittent nor the recipient of the shipment.