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Key Facts: Mexico

  • Number of Service Centers: 57
  • Number of Gateways: 5
  • DHL Express Mexico has the widest global coverage, reaching more than 228 countries around the world.
  • On a domestic level, the DHL Express Mexico network is the most extensive, reaching 98.5% of the country with next-day services.
  • DHL has the largest, most sophisticated industry-related customer service call center in Latin America with 400+ employees receiving an average of 17,000 calls each day, and service 24/7.
  • Close to 93% of the received calls are answered in less than 10 seconds, which provides the customer a guarantee of being attended to quickly.
  • Five major international gateways, 12 dedicated domestic flights, and 10 owned international flights.
  • DHL renewed and increased its fleet with an investment of 5.7 million euros. Presently, there are 1,400 vehicles; 78% have diesel engines, which reduce pollutant gas emissions and generate savings in gas consumption.
  • DHL Express Mexico has a dedicated network with four large transfer centers: two at MEX, one at GDL, and one at MTY.
  • Our ground network handles more than 250 routes, which means around 100,000 Kms. driven daily, transporting 600 tons daily.
  • DHL is considered the most admired transportation company in Mexico by Expansión Magazine.
  • DHL’s call center is ranked first in the Performance Index within the transportation industry (81%).