DHL Express Mexico has the widest global coverage, reaching more than 228 countries around the world.
On a domestic level, the DHL Express Mexico network is the most extensive, reaching 98.5% of the country with next-day services.
DHL has the largest, most sophisticated industry-related customer service call center in Latin America with 400+ employees receiving an average of 17,000 calls each day, and service 24/7.
Close to 93% of the received calls are answered in less than 10 seconds, which provides the customer a guarantee of being attended to quickly.
Five major international gateways, 12 dedicated domestic flights, and 10 owned international flights.
DHL renewed and increased its fleet with an investment of 5.7 million euros. Presently, there are 1,400 vehicles; 78% have diesel engines, which reduce pollutant gas emissions and generate savings in gas consumption.
DHL Express Mexico has a dedicated network with four large transfer centers: two at MEX, one at GDL, and one at MTY.
Our ground network handles more than 250 routes, which means around 100,000 Kms. driven daily, transporting 600 tons daily.
DHL is considered the most admired transportation company in Mexico by Expansión Magazine.
DHL’s call center is ranked first in the Performance Index within the transportation industry (81%).
