Express

Optional Services – Extend Your Shipping Choices

DHL offers a wide range of Optional Services - from non-standard deliveries and billing options to climate neutral shipping. In this way, we give you the flexibility to choose the service that best fits your needs when using our express delivery services worldwide.

Please note that not all Optional Services are available with every shipment or in every country.

In addition to the standard DHL Express liability, we offer financial protection to our customers against all risks of physical shipment loss or damage, from any external cause.

Learn more on standard liability

Shipment Value Protection can be arranged for express parcels, although some restrictions and limitations may apply. These will depend on the destination and contents of the shipment.

DHL’s Shipment Value Protection meets the general requirements for loss and damage to goods in transit. Protection is effective from the time DHL Express has control or possession of the shipment until the time of delivery. Physical loss or damage of goods is covered, subject to specific limitations and exclusions.

Shipment Value Protection covers items in transit worldwide, although temporary restrictions may apply from time to time as a consequence of, but not limited to, political, terrorist, nuclear and war risks, or on the advice of government officials. It does not cover the following:

delay;
ordinary leakage;
loss in weight or volume, or wear and tear of the shipment;
loss, damage or expense caused by insufficiency or unsuitability of packing or preparation of the shipment;
loss, damage or expense caused by inherent vice or nature of the shipment;
loss, damage or expense attributable to the willful misconduct by the customer or its agents;
loss, damage or expense caused by delay;
loss, damage or expense arising from the use of any atomic or nuclear weapon or radioactivity.

Cover is limited to the value declared by the shipper, replacement cost, invoice value or actual cash value whichever is the lowest. Evidence may be requested to substantiate the declared value in the event of a claim.
In the event of total loss of your shipment, with Shipment Value Protection, you will also be entitled to a refund of the shipping charge. In the event of a partial loss, you will be entitled to a refund of the relevant proportion of the shipping charge.
When more than one shipment covered by Shipment Value Protection is subject to loss or damage arising from a single event, the maximum aggregate compensation for all such shipments is limited to 5 million EUR.

Excluded Countries
The Shipment Insurance (Shipment Value Protection) program is not available for imports, exports, domestic transits or storage for the following countries:

Cuba
North Korea
Syria

Restricted Countries
The Shipment Value Protection program can provide coverage for international shipments from the time they are loaded onto or off of an international flight in Iraq or Afghanistan. However, domestic or inland transit coverage within Iraq and/or Afghanistan is not automatically covered, but may be obtained on a case by case basis. In order to obtain inland transit coverage, please contact your local Customer Service to discuss with the Risk Management team. Inland transit coverage must be agreed in writing with DHL before any transport of the Shipment.

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.

DHL Express always takes the greatest of care with your documents. Unfortunately, accidents can sometimes happen and extended liability will provide you with additional peace of mind and financial protection.

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. It provides coverage and compensation in the case of loss.

Easy to Use: in the event of full or partial loss to a DHL Express document shipment, fixed compensation will be paid regardless of the replacement cost of the document – no need to estimate or declare the value of documents.

Easy Access: Extended Liability can be booked when shipping documents via DHL’s shipping solutions and Customer Service.

Extended Liability can be only arranged for shipments containing documents.

If you wish to make a claim, you should always notify DHL Express as soon as possible, but in any event, no later than 30 calendar days from the date that DHL accepted the shipment.

You can take care of the environment while shipping your goods. We offer an all-inclusive carbon off-setting service for account customers who wish to balance their transport activities with real measures to protect the environment. The service comprises the calculation of carbon emissions at shipment level, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).

This reporting service offers a single high level overview of the carbon emissions for a company shipping with DHL Express during the previous 3 month period. Reports are derived by applying generic carbon emission factors against the actual shipping services used between all origins and destinations.

This reporting service offers a detailed calculation of the actual carbon emissions for a company shipping with DHL Express during a previous time period. Quarterly and annual reports are based on the actual shipping services used, and by applying an advanced calculation methodology to specific carbon data, footprint reports can be provided by trade lane; by destination; by period of time; or by account number.

This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international business addresses.

DHL Express offers its customers DHL-branded packaging items completely free of charge, such as envelopes. A payable range of standard DHL-branded packaging is also available in many locations, such as:

small boxes for sending printed materials and light goods
larger boxes for sending heavier goods
triangular tubes for sending posters
bottle boxes for sending liquids

In certain markets, DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo Packaging for sending diagnostic specimens or boxes specifically designed for high value contents requiring sturdy protection such as smartphones, tablets or laptops. Please ask your Sales Executive for more details.

For more information on Packaging options and to order supplies:

Order SuppliesOrder Supplies

Not enough days in the week? DHL Express offers pickup and delivery options from and to certain markets when the business week just isn’t long enough. Whether it’s a Saturday Delivery to a country in Europe, a pickup in Asia on a Saturday or a delivery during the public holiday, your local DHL Express office can help to explain what is possible.

Sending an unusual shipment? DHL Express offers a number of pickup and delivery options for when the normal courier service at times isn’t enough. Our Dedicated Pickup and Delivery services provide specific vehicles or send more than one courier to the challenge. Your local DHL Express office can confirm if we have a solution for you at either the origin or destination.

An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods is removed before delivery.

Additional charges may apply whenever the Shipper requests that duties or taxes are billed to a third party or importer of record.

Customers occasionally shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

DHL Express offers its customers flexible payment and billing options for transport charges, duties and taxes. This flexibility gives the freedom to invoice the Shipper, Receiver or a third party Importer.

Import Express
An Import Express billing account allows you to control all of your inbound shipments through a single account number with all shipments shown on just one single invoice. A free of charge billing option.

Read more about our Import Services

Duties and Taxes Paid
To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be paid outside of the destination country.

Importer of Record
This service allows the shipper to send a dutiable shipment to the receiver, with the duties and taxes invoiced to a third party at destination acting as the nominated Importer of Record (IOR).The customs invoice must indicate the importer’s billing details in addition to the receiver’s shipping address.

Change of Billing
A change of contractually defined billing information on an already issued invoice, which is not due to DHL Express’ fault and which will result in a reissuing of the invoice and in case of account change, crediting of the old account and debiting of the new account.

Additional charges for Optional Services for international shipments.

Optional Service	How We Charge	Additional Charge
Shipment Value Protection	By shipment value	12.38 USD if the declared value is lower than 1,190.00 USD; 1% if the declared value is higher than 1,190.00 USD
Extended Liability	Per shipment	5.70 USD
GOGREEN Climate Neutral	Per kg	0.12 USD
Shipment Preparation	Per shipment	24.96 USD
Payable Packaging	Per item	Variable
Saturday Delivery	Per kg	58.45 USD
Dedicated Pickup	Per kg	25.08 USD
Neutral Delivery	Per shipment	24.30 USD
Direct Signature	Per shipment	No charge
Duties and Taxes Paid	Per shipment	28.95 USD
Importer of Record	Per shipment	No charge
Change of Billing	Per invoice	15.08 USD
Residential Address	Per shipment	7.28 USD

Additional charges for Optional Services for domestic shipments.

Optional Service	How We Charge	Additional Charge
Shipment Value Protection	By shipment value	77.72 MXN if the declared value is lower than 6,700.00 MXN, 1% if the declared value is higher than 6,700.00 MXN
GOGREEN Climate Neutral	Per kg	2.74 MXN
Saturday Delivery	Per kg	157.44 MXN
Dedicated Pickup	Per kg	218.47 MXN
Change of Billing	Per invoice	285.94 MXN
Printed Invoice	Per invoice	138.04 MXN
Shipment Preparation	Per shipment	33.90 MXN

Valid from January 1, 2019

Optional Services and Surcharges are in addition to applicable transportation charges. They will be billed in accordance with the published rates current at the time the shipment booking is made.

The local DHL Express Rate & Service Guide is available for download.

Request a ServiceRequest a Service

To start shipping today Ship Now